Yes, the store admin can create and manage RMA requests for customers directly from Magento 2 backend using
Magento 2 RMA Extension. This feature allows admins to assist customers who may have trouble submitting requests, keeps a clear record of returns, exchanges, or refunds, and helps process RMA cases faster. It also improves communication with customers and makes handling returns more organized and efficient.
https://store.webkul.com/magento2-rma-extension.html